Conditions of Use

Dirthut.com is a UK registered company having been in business since 2003, we comply fully with UK law relating to mail order companies and the distance selling regulations.  We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way.  Our terms and conditions do not affect your statutory rights.

Delivery times and Postage costs   For information on postage & delivery please see Shipping & Returns

Returns policy - We offer a 14 day returns policy.  Please contact us by telephone or email within 14 days of receiving your goods.  We will replace or refund any faulty or wrongly supplied items if returned within this time period.  For our downloadable returns form click here. Please fill out the form, print it and return it as detailed in the returns form.

Pricing and Payment

All prices are in sterling and include VAT and the standard rate (20.00%). Purchasers outside the EU can order VAT free.  Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company.  When ordering you must state the correct card holders details including address, these details are check for security reasons and any mis-match in details may cause a delay.

Credit card security

We use Paypal to process our on-line orders, Paypal is now one of the leading payment service providers allowing transactions to be processed by all the major credit card companies and you can also use your Paypal account.  This is probably the most secure credit card payment method available.  Your credit card details are not stored on any servers or computers.  We will also accept payment by Postal Order, cheque (please allow 5 working days to clear) or cash (please send recorded or special delivery only).  Due to varying exchange rates Dirthut.com only except payments in UK pounds sterling.

Accuracy of website

We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves.  Dirthut.com do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur & we are only human & can make mistakes.  Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy.  If any product we supply is different from the description given we will of course refund or replace.

Back Orders

We aim to keep all of the goods listed on our website physically in stock, we do not like some of our competitors list ever single item from ever wholesalers catalogue as it is not feasibly possible to offer a good service.  We update our site on a regular basis so what is listed is usually in stock, however occasionally mistakes can happen and if we are out of a product that you order that will delay despatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.

Ownership of information

Dirthut.com creates the majority of pictures and descriptions for the website.  This information is copyright of Dirthut.com and may not be used by any other party without express permission.  The Dirthut.com website is provided for use only for viewing by an end user.  Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright andis expressly forbidden except where specifically agreed with Dirthut.com or where Dirthut.com had expressly requested the process.

Copyright

All pictures, material, code, intellectual property and descriptions are the property of Dirthut.com.  It may not be copied or used without the express permission of these parties.

And Finally

We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers.  We know that you have a choice, and appreciate that you choose us.

 

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